NUVIQUE LINQS – REFUND & LIABILITY POLICY
Effective Date: 01/11/2025
Nuvique Linqs (“we”, “us”, “our”) provides shipping, pickup, warehousing, last-mile delivery, international forwarding, express DHL services, packaging, procurement, fulfillment orders, and customs clearance services.
By using our services, customers (“you”, “your”) agree to the terms stated below.
- General Policy
This Refund & Liability Policy outlines the conditions under which refunds may be granted, how claims are handled, and the responsibilities of customers when using our services.
This policy applies to all services rendered by Nuvique Linqs, including services performed through our international partners in the USA, Canada, UK, and other regions.
- Refund Eligibility
Refunds are strictly limited and may only be issued under the following circumstances:
2.1 Double Payment
A refund is permitted if:
– The customer has mistakenly made two or more payments for the same service.
– Valid proof of all payments is submitted.
2.2 Service Not Rendered
A refund may be granted if:
– Nuvique Linqs did not render the paid service within 30 days,
and
– The cause of non-delivery or non-service is solely and fully attributable to Nuvique Linqs.
- Non-Refundable Situations
Under NO circumstances shall Nuvique Linqs issue refunds for the following:
– Incorrect or incomplete shipment information.
– Customer changed mind.
– Items damaged, seized, delayed, or held by customs.
– Incorrect item declarations.
– Delays caused by DHL, airlines, customs, shipping lines, or partners.
– Lost or delayed items by external carriers.
– Poor packaging done by the customer.
– Delays from weather, strikes, wars, disasters, or force majeure.
- Verification Requirements
Customers must provide:
– Valid ID
– Receipt/invoice
– Tracking number
– Payment evidence
– Any additional documentation requested
Failure to provide complete documentation voids the request.
- Investigation Period
We may:
– Investigate for 7–21 business days
– Suspend or delay refund requests during investigation
– Request additional documentation
Refunds may be declined for non-cooperation.
- Customer Responsibilities
6.1 Packaging
Customers are responsible for packaging unless using our packaging service. Poor packaging is non-refundable.
6.2 Procurement Services
For items bought on behalf of customers:
We are not responsible for quality, defects, delays, or authenticity. Refunds apply only to shipping fees.
- Service Timelines
Air Freight: 5–7 days
Sea Freight: 30–45 days
These are estimates and not guaranteed. Delays are not refundable.
- Liability Limitation
Maximum liability shall not exceed the company’s internal valuation guidelines.
- Force Majeure
We are not responsible for delays, losses, or damages caused by events outside our control.
- How to Submit a Refund Request
Email: __________________
WhatsApp: __________________
Office Visit: __________________
- Modification Rights
We may amend this policy at any time without notice.
- Acceptance
Use of our services constitutes agreement with this policy.
